On site

Everything you need to know about visiting the museum !

Visiteurs au musée de Cluny, Cour du musée © Agence LE MENU–Arthur M.Burt / musée de Cluny – musée national du Moyen Âge

Services and equipment 

Strollers are allowed in the museum provided that their design does not create a risk to other visitors, the works on display, or the facilities. If the museum is crowded, security staff may request that they are left at the museum entrance. 

The museum provides wheelchairs and folding seats free of charge. The loan may be requested at the bag check in exchange for proof of identity.

Baby changing tables are available in the toilet facilities. 

Children under the age of 14 must be accompanied by a responsible adult. Young visitors may be asked to show a form of ID. Minors are under the responsibility of their parents or guardian, whether or not they are accompanied. 


Download the museum visitor regulations 

Visiteurs au musée de Cluny - Salle 21 © Musée de Cluny - musée national du Moyen Âge

Visitor companion guide 

If you want to discover the museum with your family, don't forget to get our visitor companion guide! This digital tool can be hired at the museum reception and offers several tours, particularly for children. It is available in French, English, Spanish and French sign language. 

Information and rentals are available at the museum reception. 

Full price: €4 / Concession price: €2

Permission to speak in the rooms 

The right to speak aloud in the rooms is regulated. Teachers in front of their students, curators, and licensed tour guides with a professional card are permitted. Any other intervention must have prior authorisation from the institution. 
 

The terrace at Café des Amis © musée de Cluny - musée national du Moyen Âge

Café / Bookshop

Located at the heart of the tour, the Café des Amis gives you the opportunity to enjoy a delicious and aesthetic break between mediaeval and contemporary worlds. On sunny days, take a moment to relax in the courtyard of the mediaeval Hôtel. 

Open from 9:30 am to 6:15 pm, Tuesday to Sunday, except on days when the museum is closed for exceptional reasons.

The museum shop and bookstore has a wide selection of books from Antiquity and the Middle Ages, as well as a range of stationery, jewellery, games, etc. It has a section for children. 

Open from 9:30 am to 6:15 pm, Tuesday to Sunday, except on days when the museum is closed for exceptional reasons. Free access